FAQ
Find your answers here
How long does shipping take?
Shipping tipically takes about 5-7 business days.
What payment method do you accept?
We accept debit cards, Paypal, Applepay and Gpay.
Can I return the product?
Only if product is damaged. Products are personalized and unfortunately we don´t accept returns.
Are your products handmade?
Yes, all our products are handmade with love and care.
How can I contact customer support?
You can reach our customer support team via email at info@officialmape.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
Do you offer international shipping?
Yes, we offer international shipping. Shipping times and costs may vary depending on the destination.
Where do you ship from?
We ship from Germany
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